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Shipping & Returns

Shipping & Returns

General Shipping:

All orders are typically shipped within 1-2 business days of submission. Orders placed after 12pm Eastern Time will ship out the following business day. Orders are shipped every day except for Saturday, Sunday and major National holidays. You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by Email. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.

Shipping

Canada Post Lettermail : This service usually takes 1-14 business days to arrive based on your location. We ship out of Mississauga, Ontario. This option does not offer tracking. The parcel is insured in case of loss for a maximum of $20.00.

Canada Post Expedited : This service usually takes 1-14 business days to arrive based on your location. We ship out of Mississauga, Ontario. This option has tracking. The parcel is insured in case of loss.

Canada Post Xpresspost : This service usually takes 1-7 business days to arrive based on your location. We ship out of Mississauga, Ontario. This option does offer tracking. The parcel is insured in case of loss.

International Shipping

U.S.A and International Shipping Available.

Rates vary depending on country and some countries will not have certain shipping options that are available.

International Airmail : This service usually takes 14-28 business days to most parts of the world. This option does not offer tracking. The parcel is insured in case of loss.

International Airmail with Tracking : This service usually takes 14-28 business days to most parts of the world. This option does offer tracking. Tracking may not appear to work the same day the item is shipped as there is an additional few days of processing time. The parcel is insured in case of loss.

Fed Ex : FED EX service usually takes 3-4 business days to most parts of the world, 1-2 business days to the USA.

There may be unexpected delays due to customs so please allow the maximum of 28 business days to pass before you contact our customer service.

If longer shipping times occur please contact your local post offices and customs offices as well.

Package Refusal

If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s). Prior to sending your package back, please request an Return Merchandise Authorization number.

Returns & Exchange Policy

If you are not satisfied with your purchase, you may return or exchange your items within 30 days from when you received your package.(Shipping costs non-refundable). Items can only be returned for exchange or refund if they are in their original condition including the boxes and pouches it came with, items must not show wear or any damages or alteration to it.

No refunds or exchanges will be made after 30 days.

Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.

Products returned with signs of wear and tear or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense.

All refunds and exchanges will be processed within 1 week of receipt.

Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via “My Account” section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.

If you did not create an account upon checkout, please fill out Return Request Form by clicking here. ( Please fill out ALL fields and in the “Details” section include the reason for return and what you would like to do (return for refund, exchange, etc.). A customer service representative will e-mail you back with further information.

Please be sure to include a note with your return containing the following information:
Date of purchase:
Order ID:
Reason for return:
Person you were in contact with regarding your return:
Replacement, Credit or refund preferred: